What does Ticketek do to prevent scalping? Ticketek will use reasonable efforts to notify you of such action. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? For security purposes, you must still enter your password when purchasing or updating your account details. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Yes, all events that Ticketek ticket for can be found on the mobile site. Don't forget to bring your ezyTicket to the event. The website only allows one invitee from a group to purchase at a time. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. % Ticketek recommends that you select Registered Mail for these events where available. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. stream There are so many people queued up outside the MCG, waiting to get in. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Your barcode number can also be found via your online account here. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Where can I find my AFL Membership number? Can held seats be purchased through any other channels? Held seats are sold on a first-in basis. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . ) Can I buy tickets if I am based overseas? As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. These tickets are released when not required by the promoter and generally given to us to sell to the public. There are no guarantees. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. What is my online AFL Membership account? For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. We do not send tickets to PO Boxes or business addresses. Will I be notified of event / gate changes? Check you can log in and have your passwords ready. Yes - there should be no issue using a phone that has a clear screen protector. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. iPad, tablet PC, laptop) to gain entry to an event? Why can my friends (invitees) only purchase the held tickets one at a time? Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Do I have to save my credit or debit card details? What if I need accessible seating? General Admission (GA) is an unreserved section/event where seating is not reserved for you. If you do not receive your club of support pack please contact the club directly. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). Staff are amazing under the circumstances," a third said. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Tickets can be purchased via our website here, or over the phone on 1300 722 515. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. What are the terms of General Admission (GA)? If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. There was a spelling mistake in the email address entered. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Juniors aged 7-14 years are entitled to purchase a junior ticket. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Please note there maybe no replacement for General Admission tickets. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). Don't worry though, until you finalise your purchase the value will remain on your voucher. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Where do I select Mobile Ticket delivery? No, the credit card pre-fill feature simply gives you the option to save your card details. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. When will I receive my club of support merchandise pack? The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). The website will still select the best available within the section you have chosen, You can only select on price category at this stage. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. My Ticketek; Gift Vouchers; <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Sign In is displayed at the top of the 'My Events' section. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. 4. I had the opportunity to study abroad in Australia during the summer of my Junior year. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? What can I redeem my Ticketek Gift Voucher for? Once you have selected your ticket(s), there is a time limit of. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. Ticketek's Group Bookingscan help you plan your next excursion. Sign In Join today Please note: AFL House is currently closed to the public. Promoters sometimes request that a number of tickets be held for promotional purposes. Can I delete the details of my saved credit or debit card? Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. The original expiry date still applies to any balance remaining on your voucher. www.accc.gov.au. Why is there a time limit when I buy tickets? Methods of collection and/or delivery will be available when choosing your collection/delivery details. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? to then often have to go to their desk at the venue to follow up the issues. On some occasions seats are released closer to the event. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. What will happen if the barcode is sent to a non-smartphone? An Ed Sheeran fan shared a screenshot of their Ticketek message. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Postponed and Cancelled Events. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? When you book online you cannot choose the location of your seat. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! We are the ticketing sales agent selling on behalf of promoters and according to their instructions. 3- 12 - Junior Ticket. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Can event notifications and location services be turned off from the Ticketek app? Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. Their customer service to follow up and right the problems is poor. You must allow adequate time for collection or delivery of tickets. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. What happens if my phone is out of battery or my network coverage is low when I get to the venue? Select an event category type from the Genre drop-down menu and click 'GO'. When tickets are no longer available the event will be displayed as Allocation Exhausted.". Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. No, we cannot refund the additional charge for the Refundable tickets. You are required to present your credit/debit card and photo I.D. My Ticketek Gift Voucher has no Voucher ID? There was a problem with the email server that the message was sent to. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. How do I find out the expiry date of my Ticketek Gift Voucher? We'll now show you the tickets which have been allocated to you based on your selections. 13+ - Adult Ticket. Note that Mobile Ticket delivery may not be available for every event. Will the Mobile Ticket scanners at venues work through phone covers? Concession and junior barcodes will show up as such. You may be required to submit to a search of your person and/or possessions before entering the event. No. Tickets purchased to General Admission events cannot be refunded should they be lost. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Make sure the backlight on your phone is set nice and bright. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Please be aware your membership number will never change throughout your years of membership. Can I use text or download images, photos and videos from the site? At this time Ticketek NZ cannot post tickets overseas. Refunds, Payments and Exchanges. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region.
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