We're sorry to hear about the sizing issue. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. - Check in with your local post office, as packages are often held there for pick up. Excellent Customer Service, Quality Name Brands. This may prevent you from taking full advantage of the website. this was for a very special event and now i have no outfit and no resolution to this. Im very disappointed. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. We're so glad we were able to help with the return. Please email us at resolution@lucyinthesky.email for further assistance. They do not have number to call. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Hi Melissa, Please let us know if we can help any further. Luckily I was able to return it and get store credit pretty quickly. I have never been able to complete a return that quickly. Hi Bethany, Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. i ordered 2 dresses october 2 and need them for october 11. thanks! Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. I know it's still only Nov. 15 but I do not think this dress is coming. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Lucy In The Sky consumer reviews, complaints, customer service. Hi Kaylyn! Lucy in the Sky, Inc. operates this Website. My daughter has an event Nov. 19. If it was possible to give negative stars I absolutely would. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. This page was last edited on 12 October 2022, at 14:56 (UTC). It said delivery between 9/30 and 10/12. You can email us at resolution@lucyinthesky.email! For international orders, any taxes or customs fees are the responsibility of the recipient. - Kate, Hi Paula! We'd love to assist you further if you need help with returns. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. I would never recommend purchasing from this company unless you don't care if you ever get the item. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com Then, the item never ships. Call costs from other providers will vary. Here are 8 tips for writing great reviews. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. I ordered a dress on 9/18. I had an issue with my dress being see through and needed a replacement soon for an event. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. 1860 500 6633 is Tata Sky WhatsApp customer care number. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order He understood my issue, addresses it and rectified it. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Guess I'll be donating clothes to charity. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. Hi Jay, Hi Kat! All our models are approximately 175cm tall. Customer service contacts and company information. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) Why would I need store credit when I already purchased the 3rd dress. International delivery is 5-10 business days. This site promises to ship an item by a certain date. Our cut-off for same-day express shipping is 1pm Pacific Time. We use dedicated people and clever technology to safeguard our platform. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. GetHuman does not work with Sky's customer support operations, directly or in any . - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. I will absolutely be reordering a new size and be a returning customer! Our styles are designed exclusively in Los Angeles. -Kate. Extremely disappointed and feeling like they stole from me. It makes total sense why they only give you store credit, or else they'd be out of business! Hi Mandy, Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. The stated ship times cannot be altered with the delivery method. - Kate, Hi Chris! Don't take the risk and give them your money. You would have received multiple shipping notifications if this is the case. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago I had talked to 2 other reps there and they did not help AT ALL! Besides that, the customer review rating on Better Business Bureau is 2.8-stars. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Contacts: Adam Russell Adam.Russell@FHFA.gov If you are in between sizes, we would generally suggest to order a size up. They have yet to respond and emails were sent over a week ago. I ordered 4 items and once I received 2 of them and saw how bad the quality was. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. I am telling all my friends how bad the quality is and to never order from them. This company responds to reviews on average within 5 days. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Intellectual Property, Software and Content. I threw out all the clothing. I was so disappointed in the quality. -Kate. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Sky Phone Number 2. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. It has been such a negative experience. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. We're so sorry to hear that your order was delayed. If the issue persists, we would suggest to follow up with your bank. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Please use the following size guide to help determine your size of clothing. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. . This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. With no warning either time. Either you embrace "diaper astronaut love triangle" or you don't . The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Try the following: 0800 587 4005. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. If you need help with returning we do have our returns in our FAQ. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. This document governs your relationship with www.lucyinthesky.com (Website). 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. I don't think you got it! We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. We're so sorry to hear issues with your order. Do you agree with Lucy in the Sky's 4-star rating? After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). We're so sorry to hear about the order. The dresses were way too short - they barely covered my butt. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. There is no phone number and the chat has been disabled. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. We'd love to make sure we make this right and find a resolution. If you need specific product measurements or have further questions, please email us at. Thanks for your feedback. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Most dresses are see through material with zippers stuck. They have horrible customer service and cannot call because it's a bogus phone number. Thanks for your feedback. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. Yes! Images copyright 2023 Lucy in the sky inc. All rights reserved. Contact Us. . This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. We want to make sure this is refunded immediately. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Her real name is Carmen and she is secretive about her backstory. Do you agree with Lucy in the Sky's 4-star rating? . If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Once a order has been shipped this cannot be canceled. Any currency conversion are for reference purposes only. These linked sites have separate and independent privacy policies. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. I HAVE MY TRACKING NUMBER. -Kate. -Kate. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Not Available. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! We are not doing wholesale at this time. Your card will be debited immediately upon authorization being received. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. It was nothing like the picture. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. We'd love to hear from you so that we can find a resolution. I had to do a charge back from my credit card company to get my refund back. there is a dress i like but it is all out of stock. Shein has better quality than this garbage! We're sorry to hear that you had issues with your order. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. Thanks for your feedback. I love Lucy in the sky ! So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. How useful is that if the items never come? Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. I am so disappointed and will NEVER ORDER AGAIN! The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. | Read 5,941-5,960 Reviews out of 6,586 Please read the email in full, there may be pertinent details which may have been missed. United States. How would you even know if something would fit or if you'd like the quality? My learning training provider was City and Guilds. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. Review. So ordered the 3rd dress in a different style. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. Please email us at resolution@lucyinthesky.email so that we can better assist you! I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Lucy in the Sky, Inc may change this policy from time to time by updating this page. You can email us at resolution@lucyinthesky.email! -Kate. Thanks for your feedback. i am from spain. What a terrible return policy for a online store. Technical support. Her level of customer service was fabulous. How often does the website restock? In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Glad that our Customer Service was able to help with your returns! The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Horrible customer service. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. - Kate. Hi! So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. BEWARE. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. They are constantly moving as not to get found. Products used:None package arrived too late. Tip for consumers:Pay attention to shipping times. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. I ordered the Kayden Dress in black. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS?
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