With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. We also ensure all reviews are published without moderation. We also ensure all reviews are published without moderation. We are so glad to hear you are happy with the service. Shocking company - bought two items trainers and sliders order value 100.28 never received. We use dedicated people and clever technology to safeguard our platform. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Suggested companies are based on peoples browsing tendencies. I will always order with footasylum I am very happy with the service and products. They all fit perfectly. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Please provide a valid proof of purchase. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. I have sent them back the undamaged trainers in a damaged box as I received them. It goes against our guidelines to offer incentives for reviews. 44.99. Ordered it on Monday and it was delivered on Tuesday. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Strengthen your review by uploading photos & videos. Check out what 59,340 people have written so far, and share your own experience. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Verification can help ensure real people write reviews about real companies. Leave this blank if you'd like to publish your review anonymously. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. . Perfect from start to finish. You have 28 days to return your items and you'll need your original receipt or delivery note. Check out what 59,467 people have written so far, and share your own experience. Rolling eyes, rude attitude. Package allegedly dispatched on 11th December and now reported as list in transit! This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Date of experience: January 04, 2023. Price was unbelievable for what I got! Editor, Marcus Herbert. Verification can help ensure real people write reviews about real companies. Happy from start to finish! I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Delivery Methods. Claim your profile to access Trustpilots free business tools and connect with customers. Verification can help ensure real people write reviews about real companies. Search for local Shoe Shops near you and submit reviews. Please refresh the page and try again. Verification can help ensure real people write reviews about real companies. Keep up the good work Terry!Thanks so much.Tanya. - Lisa Lynch, posted 1 year ago 1996 Retro Nuptse Jacket. Shoved the card machine into our face. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. I was taught to value customers, no matter what job I was in. I can't even point the blame at one member of staff because they were all terrible. Extremely moody.I've never seen such self absorbed people. Been trying via live chat, what's app and calling HQ. Ordered standard delivery, was dispatched the next day & arrived the day after. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. They were dispatched quickly and delivered within a few days to Northern Ireland. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! One star as there is no 0 stars. - Anonymous. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Great to hear that the parcel arrived so quickly. Got them cheaper than any other website. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. I would definitely recommend and will be a returning customer. Popular Christmas FAQ Beth is Home Editor for T3, looking after style, living and wellness. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Next time it will be JD SPORTS for my next purchase. Replies to negative reviews in < 24 hours. This arrived within only two working days and all items were delivered intact and all there. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Shocking service avoid disappointment. Newsletter subscription. Thanks,Rebekah. I messaged a few guys initially who were very slow to respond and inresponsive. Ordered almost 400 worth of clothes for my son on the 12th of December! Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. UK Returns Free return by our courier service. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Companies can ask for reviews via automatic invitations. Extremely moody.I've never seen such self absorbed people. These featured collections are typically the most popular and best-selling products on the Footasylum website. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Thank you so much. Find out how we combat fake reviews. - Rebecca Jones, posted 1 year ago Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Companies can ask for reviews via automatic invitations. I brought some trainers and returned them just before the 28 day period which was allowed for returns. 20% off selected items with this Footasylum discount code. They sent me trainers in a damaged box. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. They have sent them back to me and are refusing a refund. Anyone can write a Trustpilot review. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Was looking everywhere but at her customers. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. International Returns Most Popular When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. I would definitely recommend and will be a returning customer. 10/10 will not be using footasylum again. Once cleared, your points will turn into money off any future purchases. In just a few steps, we'll have it sorted. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Companies can ask for reviews via automatic invitations. Up to 50% . Was looking everywhere but at her customers. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Help future customers by talking about customer service, price, delivery, returns & refunds. Full price items only. Shocking service avoid disappointment. Thank you so much. We hope to see you shopping with us very soon. Before returning items you must notify Footasylum by telephone, letter, or email. Suggested companies are based on peoples browsing tendencies. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. They have scribbled size 7 on it. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. They have scribbled size 7 on it. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Email and text communication was prompt and efficient. For all international returns outside of the UK, please visit our dedicated international returns page. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. That is great news about the fast delivery.We hope to see you again very soon. Just noticed that the box they have sent them in isn't for the correct trainers. It's your job. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. All students enjoy 10% off at Footasylum. All rights reserved. 3. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! Replies to negative reviews in < 24 hours. Ordered it on Monday and it was delivered on Tuesday. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Avoid this store at all costs. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Perfect from start to finish. They were dispatched quickly and delivered within a few days to Northern Ireland. For full terms and conditions see here. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Heres how it works. Code Expires. Can I return my online order to one of your stores. Get your sneaker fix anytime, anywhere with the Footasylum app. First and last time I will use this company. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. I brought some trainers and returned them just before the 28 day period which was allowed for returns. I would avoid at all costs. Got them cheaper than any other website. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Hey MattThanks for taking the time to leave us a review. In real life, they are dull, boring and have no character at all. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Bought a pair of Boss trainers at the end of November 2022. No greeting, no please, no thank you. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. You will receive a verification email shortly. Order placed Sunday afternoon and delivered Monday afternoon. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Over 90 off RRP. There was a problem. Sign up to the newsletter to get style updates, exclusive info on sale events and more. I have worked in retail for over 15 years. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Did have returns but again no problems, straight forward and quick refund. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Greater than 75%. The kind your customers really want. Free return by our courier service. Keep up the good work Terry!Thanks so much.Tanya. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Avoid this store at all costs. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Why have i been rejected for my return as the item was faulty? I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Hey Karl!Thanks for taking the time to leave us a review. That is great news that they arrived a day early!We hope to see you again very soon. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. This time, however, when I ordered, their courier choice was Yodel. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Ordered Nike trainers. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. They were dispatched quickly and delivered within a few days to Northern Ireland. 10% off at Footasylum on first orders with this promo code. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. New customers only. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Subscribe in print, digital, or a great-value bundle. All in all, satisfied with my purchase and dealings with this shop. Do you agree with Footasylum's 4-star rating? I have worked in retail for over 15 years. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Take care!Thanks,Rebekah. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Ordered standard delivery, was dispatched the next day & arrived the day after. Great sale and super quick on delivery. High performance sneakers, trending streetwear and exclusive product weve got you. Would you like to add a photos or videos? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Further Details. Just noticed that the box they have sent them in isn't for the correct trainers. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - My son lost out on his Christmas presents as a result. 2023 Trustpilot A/S. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Delivery to Australia was super cheap and very very fast! sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This time, however, when I ordered, their courier choice was Yodel. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. We spoke to Footasylum's senior leaders . !spoke to Edge lane store about colours in crocs. Footasylum exchanges are only available in the UK. Since Footasylum doesn't have a customer service number I had to text them. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Purchased 2 pairs of Salomon trainers in different sizes. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. very helpful as Liverpool didnt answer the phone. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Rolling eyes, rude attitude. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Footasylum. Still over 300 down! After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Yay! When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. It goes against our guidelines to offer incentives for reviews. Never again. First and last time I will use this company. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Manners cost nothing. - Kristy Smitten, posted 11 months ago Hey Getta,Thanks for leaving us a great review. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Happy from start to finish! All in all, satisfied with my purchase and dealings with this shop. 10/10 will not be using footasylum again. Ordered and paid on 10th December my daughter's Xmas present. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Replies to negative reviews in < 24 hours. Unable to get in touch with anyone from customer service to resolve issue. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. - Callum Phelps, posted 11 months ago We use dedicated people and clever technology to safeguard our platform. On-time Delivery. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Accurate And Undamaged Orders. Find out how we combat fake reviews. Ordered Nike trainers. Wow! Giving one star so I can leave this review. A pop-up box will appear revealing the code. I will always order with footasylum I am very happy with the service and products.
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