In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. By ARTHUR WRIGHT. 26-05-2020 Message 1of 30 The buyer will pay with a fraudulent check. So buyer filed a claim for a return with eBay citing wrong item sent. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. I can send to any other email address OK.We'll move all . She got her full refund back and kept the ring! I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. 26-05-2020 How do they sell my exclusive manufactured trademarked product for lees than I do?? I'm not sure where I stand on this now. Put your blame where it belongs with Chinese sellers! open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. If you find an item on eBay that you think is fraudulent, report the listing directly. Explain it to him like you explained it to us. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. I'm based in the UK I had two items sell on the same day, both with InPost delivery. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Example: You bought a table, and it showed up with only three legs. Do not refund first and try to appeal after. But just the thought of it would scare a lot of scammers into stopping this shit. Because the seller sent a lighter instead of a $600 Gucci wallet. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. Create an account to follow your favorite communities and start taking part in conversations. Add any photos you have of the wrong package. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. I lost my appeal. Can Usps Tracking Be WrongPost Office have such a horrible . So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. USPS. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. It's tough dealing with customer service when they're all Filipinos who don't understand or care. What's the return address? I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. 04:18 PM So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. It should not have. Welcome to the Selling board! Offer to send him a return shipping label. Ebay says I have to "take action" by Sept. 11th. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. 04:02 PM. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. I agree. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. Thanks for this suggestion. Honest mistakes happen. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Offer to send the copied forms to an ebay chat rep. When a buyer wants to return an item and be issued a refund, here is what you do first. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Just thought Id share. Some are targeted at buyers, others at sellers. I also ask if you have me mixed up with another seller you've purchased from recently. There is one more scam that I have had to deal with. 2) Buyer most likely will open SNAD return request. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. Or just take back the item. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Thx for the link to reporting a buyer theres a couple people I need to report. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Cause his photo shows a like kind of item but not the brand or pattern I sent. 26-05-2020 If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Omg I JUST heard that same story!!!! I'll have to ask her what she sees different because I know it's the same. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Copyright 1995-2023 eBay Inc. All Rights Reserved. These are both things ebay phone reps suggest. The Fragile stickers could have been added at the GSP. ive had power sellers defraud me for a 50 cent lowes coupon. I take pics and and email amazon all the details of before and after and the condition it is come back - An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. They needed his phone number but I did not have it. Two moths ago, a parcel comes back. on They can claim the item was not received, claim a refund and make off with the expensive item. Am I going to be screwed out of $55? Reddit and its partners use cookies and similar technologies to provide you with a better experience. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. 2023 Comparitech Limited. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. on This topic was automatically closed 180 days after the last reply. If the package was mixed up by GSP, then they should handle it. Thank you sooo much for putting your story on here. 10/31/2020 at 3:54 pm #83017 Antique Frog A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. I sell on Ebay myself. There are two occasions in the tracking updates that says it was rerouted due to processing error. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. In order for it to work, sellers must provide proof of item delivery. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Do I have to go ahead and refund no matter the circumstance? You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. I really feel like I am not getting any protection from scammer buyers on eBay. did said person say they woud send you the motorcycle and the title and then you would have to pay? I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. So supervisor said I will close the case in your favor. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. USPS is the most trusted delivery service in the USA. The scammer will ask for the victims gift card number to use as payment. Is it not possible to take pics of item A and still send B? 2. The most common dispute for a scammer is the "not as described" dispute. Ebay going to shit with scammers abusing the money back guarantee. So, I cancel the order and sent in a statement. 04:28 PM. Accept it and issue return label. I sold 4 of the same items. There's no possible way I sent the wrong item so he's trying to scam me. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. Or is it possible it was mixed up with a different package? Zero money was left over. Am I supposed to follow up with Royal Mail or it is now his responsibility? I'll go over how it happened, what I did to fix it, and how you can. Its usually not a good idea to trade with accounts that have bad feedback. You can request that the buyer send the item back to you immediately. Answer (1 of 4): Hi. Contact postmaster and file mail fraud. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. I've never owned/sold a necklace like that. You can chat with other sellers about anything to do with running a business on eBay. 26-05-2020 Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. A little detective work might find the answer. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. I know they will get their refund, but should I inquire at all? .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Strictly No RETURN NO EXCHANGE policy. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. They may even provide photos of the broken item. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. I have had my hosting company check everything their end and they say all is correct and working ok.
Most Expensive Golf Shirts,
How To Pixelate A Picture On Procreate,
Inmate Search Billings, Montana,
Everstart Power Inverter Manual,
Articles B